Those who own a dollar store soon come to realize their business cannot succeed without the contributions of employees. The very success and profits hinge on whether employees take the right actions at the right time. In fact the greater the number of contributions made by each employee, Bioelectric impedance the greater the greater the level of success you are likely to see in your business. But how do you as the owner and manager of your business help facilitate higher levels of performance from your employees? Read on as I provide 5 critical actions every leader should take when they own a dollar store.
#1) Assume the role of leader - not just manager.
For many this will mean little. Yet the most effective leaders don't manage. They don't tell employees what to do. They don't forget about role modeling the desired performance. An effective leader knows that to achieve success and profits - it really takes a team effort. While a manager may assume a strong directing role, leaders are more willing to work as a team, and to be an example of the right performance.
#2) Create a documented set of general employee expectations.
If you have a dollar store business there will be a standard set of expectations running across the entire employee group. It might include expectations about arrival at work, breaks, break coverage, lunches and lunch coverage. It might include expectations associated with store cleanliness and customer service as well.
#3) Create a documented set of specific expectations for every position.
Every position within your business has different, yet equally important expectations. Take the time to write down all of the expectations for each position within your dollar store business. Then communicate your expectations to all of the employees in that job position.
#4) Provide routine performance feedback.
Make it a habit to see employees performing the right actions the right way. Then immediately provide positive, genuine feedback about their good performance. If corrective feedback is required, be sure you provide supporting training to ensure success in the future.
#5) Reward employee performance to expectations.
Don't forget that top performers contribute the most to success and likely to your profits. Keep your top performers challenged with rising expectations. There will be corresponding higher levels of contribution from those top performers. Don't forget to provide appropriate salary adjustments.
To your success when you own a dollar store!
Learn how you can Start your own Dollar Store Business.
Bob Hamilton is an entrepreneur, author, writer, business consultant and trainer.
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